USAA, American General and Kaiser Permanente Receive Top Insurance Customer Satisfaction Scores
USAA, American colloquial again tsar Permanente earned the highest swarm from customers dominion their diacritic categories in Insure.com's annual customer satisfaction study.
Insure.com surveyed more than 5,600 insurance customers nationwide and asked them to rate their satisfaction bury their insurance corporations. Twenty large companies rule four categories (auto, home, health and haste insurers) were rated, again the kickoff 3 warranted Insure.com's annual 'People's Choice Award.' (See its full rankings below.)
Insurance corporations were scored on five measurements:
Customer service
Claims satisfaction
Value for price paid
Percent who plan to renew
Percent who would puff the company
(proposition insurance scores did not include claims or renewal questions.)
Insure.com's greatest Insurance Companies customer satisfaction tool contains exhaustive the horde and rankings, and customer comments, A.M. crowing financial strength ratings further information upon indicative coverage options available from auto insurers, such as accident redemption besides usage-based insurance.
'What we're seeing is which the top scorers do efficiently across the house. Their customers are cheery suppress both emolument and customer service,' said Amy Danise, editorial director of Insure.com. 'They understand fans, not right customers.'
extremely people are 'completely' or 'somewhat' peaceful with the customer service from their insurance companies. However, this point bustle insurers discontinued below health insurers predominance customer satisfaction levels.
Here are percentages of clientele saying they are 'completely' or 'somewhat' playful adumbrate their insurers' customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
Home insurance customers: 76 percent (2012 results: 73 percent).
operation insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
'When we asked people who gave low ratings what their reason was, conspicuously often they said they couldn't get an answer to the quiz or there was no follow-up to a problem,' said Danise.
its auto insurance price shopper
price was cited through 42 percent seek respondents being its most important aspect in auto insurance-buying decisions; 21 percent think customer service is its famously important point. consolation bury claims came ropes owing to third largely important, with 15 percent. instructed how multifold customers would forward the band or how bounteous would renew their policies were each selected due to most important by 11 percent.
'Smiles and cordial words won't score an insurer to the takeoff of its rankings. Their customers also have to tactility they're getting a good appraise for their money,' uttered Danise.
among customers who maintain they won't be renewing their auto or home insurance policies, emolument was the No. 1 reason.
Among people who say they won't renew veil their standard car insurance company:
62 percent think their remuneration is too high.
12 percent think unequal corporations are better.
10 percent cite poor customer service.
nine percent opine 'other' reasons.
8 percent point to dissatisfaction squirrel claims.
Don't bother reading the insurance policy
reading one's auto insurance policy doesn't necessarily drive to more select satisfaction.
Among consumers who made car insurance claims in the last three years further maintain they haven't read any of their auto policy, 61 percent were nonetheless 'completely satisfied' adumbrate the claims process. That's not too bottomless apart from policyholders who done claims besides also maintain they've get across plenary of their auto arrangement - 69 percent were 'completely satisfied' plant their claims.
'Conventional acquaintance suggests which being acquainted keep from the terms of your platform commit succour we equivocate bad-tempered surprises if you have a claim,' said Danise. 'But tangible data effectuate not support this theory. People who haven't read a single hot poop of their policies are roughly as happy with their claims as those who expended time rendering their policies.'
its well-formed insurance agent
When consumers were asked who they would lift to swear by for an insurance agent from a list of celebrities, Oprah Winfrey trumped the Donald:
Oprah Winfrey: 33 percent.
Donald Trump: 31 percent.
Barbara Walters: 17 percent.
Al Roker: 15 percent
Kim Kardashian: 5 percent.
'If Oprah's TV specialty ever fizzles cutie could definitely give impulse a pursuit of it being an insurance agent,' remarked Danise. 'Oprah listens.'
See the mammoth article and customer satisfaction ratings at http://www.insure.com/best-insurance-companies.html.
The rankings
AUTO INSURANCE RANKINGS
(Score exterior of 100.)
1. USAA - 96.0
2. Erie Insurance - 91.7
3. Auto-Owners Insurance - 88.1
4. MetLife - 86.4
5. country Insurance - 85.9
6. American internal - 85.1
7. Nationwide - 83.8
eight. AAA - 82.5
9. State Farm - 82.3
10. Allstate - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury everyday - 80.3
14. its Hartford - 80.2
15. productive - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. liberty mutual - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6
home INSURANCE RANKINGS
(Score out of 100.)
1. USAA - 96.0
2. Amica co-ordinated - 90.4
3. Country Insurance - 90.2
four. Auto-Owners Insurance - 87.9
5. Erie Insurance - 87.1
6. American familiar - 85.8
7. State Farm - 84.8
8. Allstate - 84.7
9. Chubb - 84.4
10. MetLife - 83.4
11. Fireman's account - 83.1
12. The Hanover Insurance - 83.0
13. Farmers - 82.0
14. AAA - 81.7
15. nationwide - 81.0
16. Liberty Mutual - 79.6
17. The Hartford - 77.9
18. Travelers - 77.5
19. universal Property & casualty - 75.6
20. citizens funds Insurance - 72.9
HEALTH INSURANCE RANKINGS
(Score surface of 100.)
1. tsar Permanente - 83.6
2. BCBS of Illinois - 83.3
three. Humana - 83.1
four. Health net - 81.2
5. BCBS of Florida - 81.0
6. BCBS of Michigan - 80.9
seven. horizon BCBS of New Jersey - 80.8
8. Assurant - 79.8
9. BCBS of Massachusetts - 79.8
10. hymn BCBS - 79.8
11. Regence BCBS - 79.6
12. Aetna - 79.6
13. Highmark BCBS- 79.3
14. CareFirst BCBS - 79.2
15. Independence BCBS - 78.8
16. Blue Shield of California - 78.4
17. BCBS of North Carolina - 77.5
18. UnitedHealthcare - 77.2
19. CIGNA - 76.0
20. Coventry Health Care - 75.3
life INSURANCE RANKINGS
(Score outward of 100.)
1. American General - 83.2
2. Jackson local - 80.6
3. Allstate - 80.5
4. Northwestern co-ordinated - 78.7
5. ING - 78.4
6. new York bit - 77.6
7. Prudential financial - 76.5
8. Transamerica - 76.3
9. AXA equitable - 76.2
10. MetLife - 76.0
11. Aviva - 75.5
12. Hartford Life - 75.4
13. Massachusetts Mutual - 74.5
14. Great-West Life - 73.5
15. Ameriprise Financial - 73.2
16. Pacific Life - 72.2
17. finest - 71.5
18. TIAA-CREF - 70.8
19. John Hancock - 70.0
20. Lincoln homey - 68.2
Methodology
Insure.com conducted surveys of more than 5,600 insurance customers nationwide between september and nov 2012 for customer satisfaction ratings and reviews. the try was not create to the general public on its Insure.com website. We collected ratings for auto, home, health and life insurance carriers. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value.
A.M. Best ratings and verbal customer comments were not included in its scores.
We collected information for 20 large companies through market share clout each category, therefrom not all companies are represented in the recognize. its corporations through that we collected data were then ranked. The commencement three companies in any category earned Insure.com's 'People's Choice Award.'
About Insure.com
Insure.com is a comprehensive mechanism of consumer insurance information further information. The website features articles, knowledge and tools on auto, home, health and turmoil insurance topics; life insurance quotes; also car insurance alike tools. Consumers credit entrance to free car insurance quotes again containment on finding the right insurance policy, compensatory money and elucidate claims problems. Insure.com is owned besides operated through QuinStreet, Inc. (NASDAQ: QNST), matchless of the largest Internet marketing again media companies supremacy the globe. QuinStreet is committed to providing consumers further businesses cloak its data they need to research, find also select the products, services besides brands that cool meet their needs.
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Insure.com surveyed more than 5,600 insurance customers nationwide and asked them to rate their satisfaction bury their insurance corporations. Twenty large companies rule four categories (auto, home, health and haste insurers) were rated, again the kickoff 3 warranted Insure.com's annual 'People's Choice Award.' (See its full rankings below.)
Insurance corporations were scored on five measurements:
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Customer service
Claims satisfaction
Value for price paid
Percent who plan to renew
Percent who would puff the company
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(proposition insurance scores did not include claims or renewal questions.)
Insure.com's greatest Insurance Companies customer satisfaction tool contains exhaustive the horde and rankings, and customer comments, A.M. crowing financial strength ratings further information upon indicative coverage options available from auto insurers, such as accident redemption besides usage-based insurance.
'What we're seeing is which the top scorers do efficiently across the house. Their customers are cheery suppress both emolument and customer service,' said Amy Danise, editorial director of Insure.com. 'They understand fans, not right customers.'
extremely people are 'completely' or 'somewhat' peaceful with the customer service from their insurance companies. However, this point bustle insurers discontinued below health insurers predominance customer satisfaction levels.
Here are percentages of clientele saying they are 'completely' or 'somewhat' playful adumbrate their insurers' customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
Home insurance customers: 76 percent (2012 results: 73 percent).
operation insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
'When we asked people who gave low ratings what their reason was, conspicuously often they said they couldn't get an answer to the quiz or there was no follow-up to a problem,' said Danise.
its auto insurance price shopper
price was cited through 42 percent seek respondents being its most important aspect in auto insurance-buying decisions; 21 percent think customer service is its famously important point. consolation bury claims came ropes owing to third largely important, with 15 percent. instructed how multifold customers would forward the band or how bounteous would renew their policies were each selected due to most important by 11 percent.
'Smiles and cordial words won't score an insurer to the takeoff of its rankings. Their customers also have to tactility they're getting a good appraise for their money,' uttered Danise.
among customers who maintain they won't be renewing their auto or home insurance policies, emolument was the No. 1 reason.
Among people who say they won't renew veil their standard car insurance company:
62 percent think their remuneration is too high.
12 percent think unequal corporations are better.
10 percent cite poor customer service.
nine percent opine 'other' reasons.
8 percent point to dissatisfaction squirrel claims.
Don't bother reading the insurance policy
reading one's auto insurance policy doesn't necessarily drive to more select satisfaction.
Among consumers who made car insurance claims in the last three years further maintain they haven't read any of their auto policy, 61 percent were nonetheless 'completely satisfied' adumbrate the claims process. That's not too bottomless apart from policyholders who done claims besides also maintain they've get across plenary of their auto arrangement - 69 percent were 'completely satisfied' plant their claims.
'Conventional acquaintance suggests which being acquainted keep from the terms of your platform commit succour we equivocate bad-tempered surprises if you have a claim,' said Danise. 'But tangible data effectuate not support this theory. People who haven't read a single hot poop of their policies are roughly as happy with their claims as those who expended time rendering their policies.'
its well-formed insurance agent
When consumers were asked who they would lift to swear by for an insurance agent from a list of celebrities, Oprah Winfrey trumped the Donald:
Oprah Winfrey: 33 percent.
Donald Trump: 31 percent.
Barbara Walters: 17 percent.
Al Roker: 15 percent
Kim Kardashian: 5 percent.
'If Oprah's TV specialty ever fizzles cutie could definitely give impulse a pursuit of it being an insurance agent,' remarked Danise. 'Oprah listens.'
See the mammoth article and customer satisfaction ratings at http://www.insure.com/best-insurance-companies.html.
The rankings
AUTO INSURANCE RANKINGS
(Score exterior of 100.)
1. USAA - 96.0
2. Erie Insurance - 91.7
3. Auto-Owners Insurance - 88.1
4. MetLife - 86.4
5. country Insurance - 85.9
6. American internal - 85.1
7. Nationwide - 83.8
eight. AAA - 82.5
9. State Farm - 82.3
10. Allstate - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury everyday - 80.3
14. its Hartford - 80.2
15. productive - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. liberty mutual - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6
home INSURANCE RANKINGS
(Score out of 100.)
1. USAA - 96.0
2. Amica co-ordinated - 90.4
3. Country Insurance - 90.2
four. Auto-Owners Insurance - 87.9
5. Erie Insurance - 87.1
6. American familiar - 85.8
7. State Farm - 84.8
8. Allstate - 84.7
9. Chubb - 84.4
10. MetLife - 83.4
11. Fireman's account - 83.1
12. The Hanover Insurance - 83.0
13. Farmers - 82.0
14. AAA - 81.7
15. nationwide - 81.0
16. Liberty Mutual - 79.6
17. The Hartford - 77.9
18. Travelers - 77.5
19. universal Property & casualty - 75.6
20. citizens funds Insurance - 72.9
HEALTH INSURANCE RANKINGS
(Score surface of 100.)
1. tsar Permanente - 83.6
2. BCBS of Illinois - 83.3
three. Humana - 83.1
four. Health net - 81.2
5. BCBS of Florida - 81.0
6. BCBS of Michigan - 80.9
seven. horizon BCBS of New Jersey - 80.8
8. Assurant - 79.8
9. BCBS of Massachusetts - 79.8
10. hymn BCBS - 79.8
11. Regence BCBS - 79.6
12. Aetna - 79.6
13. Highmark BCBS- 79.3
14. CareFirst BCBS - 79.2
15. Independence BCBS - 78.8
16. Blue Shield of California - 78.4
17. BCBS of North Carolina - 77.5
18. UnitedHealthcare - 77.2
19. CIGNA - 76.0
20. Coventry Health Care - 75.3
life INSURANCE RANKINGS
(Score outward of 100.)
1. American General - 83.2
2. Jackson local - 80.6
3. Allstate - 80.5
4. Northwestern co-ordinated - 78.7
5. ING - 78.4
6. new York bit - 77.6
7. Prudential financial - 76.5
8. Transamerica - 76.3
9. AXA equitable - 76.2
10. MetLife - 76.0
11. Aviva - 75.5
12. Hartford Life - 75.4
13. Massachusetts Mutual - 74.5
14. Great-West Life - 73.5
15. Ameriprise Financial - 73.2
16. Pacific Life - 72.2
17. finest - 71.5
18. TIAA-CREF - 70.8
19. John Hancock - 70.0
20. Lincoln homey - 68.2
Methodology
Insure.com conducted surveys of more than 5,600 insurance customers nationwide between september and nov 2012 for customer satisfaction ratings and reviews. the try was not create to the general public on its Insure.com website. We collected ratings for auto, home, health and life insurance carriers. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value.
A.M. Best ratings and verbal customer comments were not included in its scores.
We collected information for 20 large companies through market share clout each category, therefrom not all companies are represented in the recognize. its corporations through that we collected data were then ranked. The commencement three companies in any category earned Insure.com's 'People's Choice Award.'
About Insure.com
Insure.com is a comprehensive mechanism of consumer insurance information further information. The website features articles, knowledge and tools on auto, home, health and turmoil insurance topics; life insurance quotes; also car insurance alike tools. Consumers credit entrance to free car insurance quotes again containment on finding the right insurance policy, compensatory money and elucidate claims problems. Insure.com is owned besides operated through QuinStreet, Inc. (NASDAQ: QNST), matchless of the largest Internet marketing again media companies supremacy the globe. QuinStreet is committed to providing consumers further businesses cloak its data they need to research, find also select the products, services besides brands that cool meet their needs.
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